Nimble Brain AI

Nimble Brain AI

Reduced customer support tickets 7-to-1 by redesigning an AI dashboard

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Role

Product Designer

Year

July 2024 - Sept 2024

Client

NimbleBrain AI

Minimal wooden table lamp with a curved frame and glowing round bulb on a light gray background.

Overview

NimbleBrain is a fast-evolving AI product built to unify data from tools like Slack, Google Drive, Airtable, and Notion into one searchable hub. When I joined, the product was undergoing a major shift—from a Slack-only chatbot to a full SaaS platform.

Overview

NimbleBrain is a fast-evolving AI product built to unify data from tools like Slack, Google Drive, Airtable, and Notion into one searchable hub. When I joined, the product was undergoing a major shift—from a Slack-only chatbot to a full SaaS platform.

Problem

Users were confused and struggled to onboard, which customer support was then having calls with them consistently just to get their accounts set up.

Problem

Users were confused and struggled to onboard, which customer support was then having calls with them consistently just to get their accounts set up.

Solution

With the new redesign, we turned confusion into confidence during onboarding. We increased user

Solution

With the new redesign, we turned confusion into confidence during onboarding. We increased user

Projects

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Projects

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Projects

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